Refund & Cancellation

1Overview

This Refund & Cancellation Policy explains how billing, cancellation and refunds work for the Moserly Services provided by Moserly Technologies Private Limited. It forms part of our Terms of Service. Moserly is a B2B subscription service; this policy reflects standard practice for such services.

2Fees this policy covers

• Recurring subscription fees — e.g. the Automation Starter plan at ₹5,000 per month, billed via your NACH e-mandate or UPI Autopay.
• One-time software installation, setup & creation fees — charged for onboarding, configuration and building your reporting solution.
• Custom-solution fees — as set out in your specific quote or order.

All fees are in INR and exclusive of applicable GST.

3No-refund terms

Because cancellation stops future billing rather than reversing the current cycle, you continue to have access for the remainder of the cycle you have already paid for.

4How to cancel

You may cancel at any time by managing your subscription in Settings → Billing (Owner role) or by emailing legal@moserly.com (or info@moserly.com) from your registered address. Cancellation:

• takes effect at the end of the current paid billing cycle;
• stops future recurring debits under your mandate;
• does not trigger a refund of the current cycle or of any one-time fee already charged.

Cancelling the payment mandate at your bank/UPI app stops future debits but does not by itself close your account or delete your data — please also notify us so we can process the closure.

5Failed payments & auto-pause

If a scheduled payment fails, a grace period of seven (7) days begins, during which we may retry the charge and notify you. If payment is not restored within the grace period, your active projects may be automatically paused until payment succeeds, after which system-paused projects are resumed. Repeated non-payment may lead to suspension or termination under the Terms.

6Limited exceptions

We may, at our sole discretion and without setting a precedent, issue a credit or refund in limited cases — for example a duplicate charge or a proven billing error on our side. Approved refunds are made to the original payment method through our gateway, ordinarily within 5–10 business days of approval. This policy does not limit any non-waivable rights you may have under applicable law, including the Consumer Protection Act, 2019 where it applies.

7Taxes & invoices

GST and other applicable taxes are added to fees and shown on a GST-compliant invoice issued via our payment gateway. Taxes already remitted to the authorities are handled per applicable law; where a refund is approved, any tax treatment follows the applicable rules.

8Your data after cancellation

After cancellation you may request an export of your reports and data for a reasonable period. Data is then retained or deleted as described in our Privacy Policy and DPA (generated reports move to cold storage after six months and are restorable on request; on account closure, deletion follows the agreed period, subject to legal retention requirements).

9Contact

Billing questions or refund requests: legal@moserly.com.